Your privacy matters to us. This page explains exactly what personal information jiliwin collects when you use our platform, how we use it, who we share it with, and what rights you have as a player based in the Philippines. We keep things straightforward so you always know where you stand.
Platform privacy highlights
When you create an account or use the jiliwin platform, wecollect certain personal information that is necessary to operate your account and provide our services. This includes your full name, date of birth, email address, mobile number, and a valid government-issued ID for identity verification purposes as required under Philippine regulations. We also collect your deposit and withdrawal transaction records, your gaming activity history, and the device and browser information used to access the platform. When you contact our support team, we may retain records of that communication to help resolve your concern and improve our service quality. All information collected is limited to what is genuinely needed — we do not ask for data that has no direct relevance to your account or your gaming experience on jiliwin.
Your personal data is used primarily to operate and maintain your jiliwin account, process deposits and withdrawals in Philippine pesos, and verify your identity in line with applicable regulations. We use your contact details to send you important account notifications, security alerts, and updates about changes to our platform or these policies — we do not use your contact information for unsolicited marketing without your consent. Transaction data helps us detect and prevent fraud, money laundering, and other activities that could harm you or other players on the platform. Gaming activity records allow us to monitor for responsible gaming concerns and to apply any limits or restrictions that may be necessary to protect your wellbeing. We may also use aggregated, anonymised data to improve our platform features, optimise the mobile experience, and better understand how Filipino players engage with our games and services — this aggregated data cannot be used to identify you personally.
jiliwin does not sell, rent, or trade your personal information to any third party for commercial or marketing purposes — full stop. We may share your data with trusted service providers who assist us in operating the platform, such as payment processors, identity verification partners, and fraud prevention services, all of whom are contractually bound to handle your data securely and only for the specific purpose for which it was shared. In certain circumstances, we may be required by law or by a regulatory authority in the Philippines to disclose your information, and we will comply with any such lawful request. If jiliwin undergoes a business restructuring or acquisition, your data may be transferred as part of that process, and you will be notified in advance of any material change to how your data is handled. Outside of these specific scenarios, your personal information stays within the jiliwin platform and is not accessible to unrelated third parties.
As a player based in the Philippines, you have the right to access the personal data we hold about you, request corrections to any inaccurate information, and ask us to delete your data in circumstances where we no longer have a lawful basis to retain it. You may also request a copy of your data in a portable format, or object to certain types of processing such as direct marketing communications. To exercise any of these rights, please visit our FAQ page for guidance on how to submit a request, and we will respond within a reasonable timeframe. We take all data rights requests seriously and will never penalise you for exercising your rights under applicable Philippine data protection law. If you believe your data has been mishandled, you have the right to raise a complaint with the relevant data protection authority in the Philippines.
We use industry-standard security measures — including encryption, access controls, and regular security reviews — to protect your personal data from unauthorised access, loss, or misuse. Your account is protected by password authentication, and we strongly recommend enabling any additional security features available in your account settings. We retain your personal data for as long as your account remains active and for a period thereafter as required by applicable law or regulatory obligations in the Philippines. When data is no longer needed and there is no legal requirement to keep it, we securely delete or anonymise it so it can no longer be linked back to you. If you have any concerns about the security of your account or suspect unauthorised access, please visit our FAQ page immediately for guidance on what steps to take.
Last reviewed: 2025. This Privacy Policy applies to all players accessing jiliwin from the Philippines.
Check our FAQ for quick answers, or head straight to your account. Your privacy is always in good hands at jiliwin.